Lepogroup is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all Lepomate products to be free of manufacturer defects and to perform to the highest quality standards.
If you are not completely satisfied with your purchase, your order can be returned for a full refund.
How to return my items? Easy! Follow the steps below:
- Simply fill out the return form and place it in your package
- Affix the prepaid shipping label to the outside of your package
- Drop the package off with the appropriate shipping provider. and we'll process your return within 7 days of receipt
Your return will be accepted if your item:
- Is returned within 30 days of receipt.
- Has not been used, worn, or washed.
- Tags and Packaging are attached.
The following returns are not accepted:
- Over 30 days since you received your order.
- Item has been actively used or worn.
- Item has been altered or washed.
- Tags or Packaging have been removed.
If using your own shipping method, please return to the following address:
105173. Moscow, Poste restante
Recipient's name: Gurieva Diana
Please note all items are subject to inspection. The cost of shipping is non-refundable and a $10 restocking fee may be applied. Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
*Lepogroup does not cover the cost of return shipping for International Orders.
Lepogroup would be happy to offer returns and exchanges from all countries, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.
If Lepomate is requested to pay for additional taxes upon arrival of your returned merchandise we will refuse the parcel and it will be returned to sender.